For Case Managers

Partnership That Makes Placement Easier

We specialize in the referrals other providers decline.

We Accept Complex Referrals

When you have a family that’s been turned down by other providers, contact us first.

We Handle:

Behavioral challenges (aggression, elopement, non-compliance)
Communication barriers (non-verbal, limited English, sensory needs)
Medical coordination complexity (multiple specialists, complex regimens)
Difficult family dynamics (prior provider conflicts, high expectations)
Schedule flexibility needs (irregular hours, last-minute changes)

We Respond Fast

Same-Day Response Guarantee

BDS portal or direct contact — we reply within 4 hours.

Quick Service Start

Average timeline from referral to first service:
7-10 days

Family Outreach Within 24 Hours

We contact families immediately and keep you updated.

We Communicate Proactively

No Surprises at Family Meetings

You hear about issues from us before families mention them.

Professional Quarterly Reports

Delivered 48 hours before meetings
Clean, data-driven, family-ready
BDS portal compliant
Progress tracking and goal documentation

Regular Status Updates

Weekly during onboarding, then as needed.

We Deliver Reliable Service

85% Service Delivery Rate

We deliver the authorized hours. Industry average: 60%.

Backup Staff Ready

No “sorry, we can’t cover it” situations.

Long-Term Stability

Average client relationship: Multi-year, not months.

Same Caregiver Consistency

We build relationships, not just fill schedules.

CARF Accredited

CARF Accredited

Gold standard in quality and continuous improvement

CIH and Family Support Waiver Provider

Authorized for Community Integration and Habilitation and Family Support Waiver services

INFSSA Authorized

Approved Medicaid waiver provider

Professional Memberships

Better Business Bureau, South Bend Chamber

Clean Compliance Record

Zero Medicaid fraud/abuse violations

Current Capacity

Services Available

Counties Served

Complex Needs

How to Refer

Option 1: BDS Portal

Submit through a standard portal—we check daily and respond the same day.

Option 2: Direct Contact (Faster)

Text: (574) 222-5992 Email: referrals@mynoracare.com.

Option 3: Urgent/Emergency

Call: (574) 222-5992 Ask for intake coordinator.

We respond within 4 hours, guaranteed.

What We Need for Referral

Client name and contact information

Guardian/family contact if applicable

Service type requested
(PAC, Res Hab, Transportation)

Authorization details
(if available)

Special need or
behavioral considerations

Urgency
level

Don’t have all the details? Contact us anyway—we’ll help gather what’s needed.

Referral Process

1.

Submit Referral

BDS portal or direct contact.

2.

We Acknowledge Same Day

Confirmation within 4 hours

3.

We Contact Family

Within 24 hours, with updates to yo

4.

Initial Meeting

Family meet-and-greet scheduled

5.

Coordination Meeting

You, family, NoraCare, caregiver finalize plan

6.

Services Launch

Average: 7-10 days from referral

You stay informed at every step.

Resources for Case Managers

Service Capability Overview (PDF)

Complete service descriptions and authorization requirements

Sample Quarterly Report (PDF)

See the quality of documentation we provide

Complex Cases We Handle (PDF)

Behavioral, medical, communication support examples

Quick Referral Form (PDF)

Printable referral form for your files

What Professional Partners Say

"NoraCare takes my most challenging placements. They've never said no to a behavioral case."

— Northern Indiana Service Provider

"Best quarterly reports I receive from any provider. Makes my job so much easier."

— Indiana Healthcare Professional

"When I need someone placed fast, I text NoraCare first. They respond same day, every time."

— Community Support Coordinator

Questions?

We’re here to make partnership easy.

Text or Call: (574) 222-5992 Email: referrals@mynoracare.com

For partnership discussions: Schedule a call with our team